At Rangdhara, every piece goes through a quality check before it reaches you. However, if you need a different size, we offer an exchange subject to the conditions below.

Exchange Eligibility

To be eligible for an exchange, the product must be unused, unworn, unwashed, unaltered, and in its original condition, with all tags, labels, and original packaging intact.

Exchange requests must be raised within 48 hours of delivery.

Exchange Process

1. Raise an Exchange Request
Contact us within 48 hours of receiving your order at support@rangdhara.com, through our customer support number, or by submitting an exchange request through our website.

Please mention your order number, product details, and the size you would like in exchange.

2. Exchange Shipping Charge
An exchange involves two shipments — reverse pickup of the original product and delivery of the replacement.

We request customers to pay a ₹200 exchange shipping charge at the time of raising the request. Once the returned product successfully passes our quality inspection, the ₹200 will be credited to your Rangdhara store wallet, generally within 3–7 working days.

3. Reverse Pickup
Once the exchange request and applicable shipping charge have been received, we will arrange a reverse pickup from the original delivery address, subject to courier serviceability.

4. Quality Check & Replacement
Once the returned product reaches us, it will undergo a quality inspection. Upon successful inspection, the replacement size will be processed and dispatched within 8–12 working days.

Only one exchange per order is permitted.

If the requested size is unavailable, we will issue a store credit/credit note equivalent to the eligible value of the returned item(s). The credit will be valid for 90 days from the date of issue and can be used for a future purchase on Rangdhara.

Products that do not meet our exchange eligibility conditions may be returned to the customer and will not qualify for an exchange or store credit.

Returns & Refunds

We currently do not offer returns or refunds for change of mind, preference, fit, or other non-defective products once they have been sold and delivered. Eligible size-related requests may be handled through our exchange process above.

This policy does not limit any rights or remedies available to customers under applicable Indian consumer law in cases involving damaged, defective, incorrect, or materially misrepresented products.

For such issues, please contact support@rangdhara.com within 48 hours of delivery with your order details, clear photographs, and an unboxing video so our team can review and assist you.